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Cancellation & Refund Policy

Cancellation

At Xeve.ai, we strive to provide our users with a seamless experience. If you wish to cancel your account, any active subscriptions, or refrain from renewing one‑time purchases, please follow the steps below:

How to Cancel a Subscription

To cancel a recurring subscription (character‑based, page subscription, or multi‑character):

  1. Go to the main page of xeve.ai.
  2. Log in.
  3. Click the “My Chars” button at the top of the page.
  4. Next to the subscription you wish to cancel, click “Details.”
  5. Click the “Cancel Subscription” or “Cancel Membership” button.
  6. Confirm by clicking “Yes.”

After cancellation, your access remains active until the end of the current billing period. No further charges will be applied.

How to Cancel Your Account

To delete your Xeve.ai account (this also cancels all active subscriptions):

  1. Go to the main page of xeve.ai.
  2. Log in.
  3. Click the gear icon in the left navigation bar.
  4. Select “Delete Account” and follow the instructions.

You will receive a confirmation email once your account and all subscriptions are canceled.

One‑Time Payments

One‑time payments (30‑day, 90‑day, or 365‑day access) are not recurring and cannot be canceled mid‑term. Your access will simply expire at the end of the paid duration. No refunds or prorations are available for unused days.

Refund Policy

Recurring subscriptions (character‑based or page subscriptions) renew automatically unless canceled before renewal. Upon cancellation, access remains until the end of the paid cycle. No refunds or prorations are provided for early cancellation or unused time.

One‑time payments grant fixed‑term access and do not renew automatically. They are also non‑refundable under any circumstances.

If you believe you qualify for a refund due to exceptional circumstances, please contact our support team at support@xeve.ai. Refund requests are evaluated on a case‑by‑case basis.

Charges on your statement will appear as CCBill.com *xeve.ai. Please refer to this descriptor for any billing inquiries.

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