Cancellation & Refund Policy - xeve.ai

Cancellation & Refund Policy

Cancellation

At Xeve.ai, you can cancel recurring subscriptions directly in your account area. The actual cancellation flow is described below.

Right of Withdrawal (EU consumers)

If you are a consumer in the European Union, you have the right to withdraw from a contract concluded with us within 14 days, without giving any reason. The withdrawal period expires 14 days after the day on which the contract was concluded.

To exercise your right of withdrawal, you can use our online withdrawal function: log in at xeve.ai and click the “Withdraw contract” button in the legal section of the page footer (on pages without a footer, the same button is in the legal block of the left side menu). This button is shown to eligible EU customers during the 14‑day withdrawal period; after confirming, you submit a short form with your name and email, and no reason is required. Alternatively, you may inform us of your withdrawal by an unambiguous statement, for example an email to support@xeve.ai.

We will confirm the receipt of your withdrawal declaration by email without delay, stating the date and time we received it.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you expressly requested that the service begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you communicated your withdrawal, in comparison with the full coverage of the contract. We will not charge you for anything provided free of charge, and we will never deduct a refund fee or our payment provider's fees from your reimbursement.

Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract.)

To Xeve.ai, support@xeve.ai:
I/We hereby give notice that I/we withdraw from my/our contract for the following service: ______
Ordered on: ______
Name of consumer(s): ______
Address of consumer(s): ______
Signature of consumer(s) (only if this form is notified on paper): ______
Date: ______

How to Cancel a Subscription

To cancel a recurring subscription (character subscription or membership):

1. Go to the main page of xeve.ai.
2. Log in.
3. On the Home page, use the left menu and open “My Membership”.
4. Open “Membership Details” (for membership) or “Subscription Details” (for a character subscription).
5. Click “Cancel Membership” or “Cancel Subscription”.
6. A retention offer may be shown. You can accept it, or choose “Cancel anyway” to continue cancellation.
7. Confirm cancellation.

After successful cancellation, your access remains active until the end of the current billing period. No further recurring charges are applied.

After cancellation, an optional feedback form may be shown.

How to Cancel Your Account

To delete your Xeve.ai account:

1. Go to the main page of xeve.ai.
2. Log in.
3. On the Home page, use the left menu and open “My Membership”.
4. Click “Delete account” and follow the instructions.

Active subscriptions must be canceled first. If there is remaining valid time after cancellation, deleting your account may cause that remaining access time to be lost.

One‑Time Payments

One‑time payments (30‑day, 90‑day, or 365‑day access) are not recurring and cannot be canceled mid‑term. Your access will simply expire at the end of the paid duration. No refunds or prorations are available for unused days.

Refund Policy

Recurring subscriptions (character‑based or page subscriptions) renew automatically unless canceled before renewal. Upon cancellation, access remains until the end of the paid cycle. No refunds or prorations are provided for early cancellation or unused time.

One‑time payments grant fixed‑term access and do not renew automatically. They are also non‑refundable under any circumstances.

If you believe you qualify for a refund due to exceptional circumstances, please contact our support team at support@xeve.ai. Refund requests are evaluated on a case‑by‑case basis.

Charges on your statement will appear as CUR*Jay Web Developm. / CCBill.com *xeve.ai. Please refer to this descriptor for any billing inquiries.