Refunds and cancellation
How to cancel a xeve.ai membership, what happens to access afterwards, which payments are non-refundable, and the EU 14-day right of withdrawal.
Overview
You can cancel a xeve.ai membership or character subscription at any time in your account area. Access then runs until the end of the paid period; unused time is not refunded or prorated. One-time payments and credits are non-refundable. EU consumers have a 14-day right of withdrawal.
This is a plain-language summary; the binding wording is in the Cancellation and Refund Policy and the Terms and Conditions. See also account deletion, age verification, generated media, and the legal overview.
How to cancel a membership
Cancellation is done in your account area:
- Go to the main page of xeve.ai and log in.
- In the left menu, open "My Membership".
- Open "Membership Details" or, for a character subscription, "Subscription Details".
- Click "Cancel Membership" or "Cancel Subscription".
- If a retention offer appears, accept it or choose "Cancel anyway".
- Confirm the cancellation.
What happens after cancelling
Your access stays active until the end of the current billing period, and no further recurring charges are applied. The unused part of the period is not refunded or prorated.
To delete the whole account, cancel active subscriptions first; remaining access time may then be lost. See Data retention and account deletion.
One-time payments and credits
One-time payments (30, 90, or 365 days of access) do not renew, cannot be cancelled mid-term, and are non-refundable; access expires at the end of the paid duration. Credit purchases are non-refundable and expire one year after purchase. Custom character and action requests are one-time, non-refundable service purchases.
The 14-day withdrawal right (EU consumers)
EU consumers can withdraw from a contract with us within 14 days of concluding it, without giving a reason.
- To exercise it, log in and click "Withdraw contract" in the legal section of the page footer; the button is shown to eligible EU customers during the 14-day period and asks only for your name and email. An unambiguous statement, such as an email, works as well.
- We confirm receipt by email without delay, stating the date and time received.
- All payments are reimbursed within 14 days by the same means of payment, with no fees.
- Only if you expressly asked for the service to start during the withdrawal period do you pay an amount in proportion to what was provided; nothing provided free of charge is charged.
Exceptional refund requests
If you believe exceptional circumstances entitle you to a refund, contact support via the Contact page. Refund requests are evaluated case by case.
How charges appear on your statement
Charges from xeve.ai appear on your statement as the billing descriptor published on the Contact page. Check it before disputing a charge you do not recognise, and quote it in billing inquiries.
FAQ
Can I get a refund on xeve.ai?
As a rule, no: subscriptions, one-time payments, and credits are non-refundable, and unused time is not prorated. Exceptions are the EU 14-day withdrawal right and exceptional cases reviewed by support.
How do I cancel my xeve.ai membership?
Log in, open "My Membership" in the left menu, open the membership or subscription details, click "Cancel Membership" or "Cancel Subscription", and confirm.
Do I keep access after I cancel?
Yes. Access stays active until the end of the current billing period, with no further recurring charges.
Are credit purchases refundable?
No. Credit purchases are non-refundable and expire one year after purchase.
Do EU customers have a right of withdrawal?
Yes. EU consumers can withdraw within 14 days of concluding the contract without giving a reason and are reimbursed within 14 days by the same means of payment.